Customer Queries 🙋🏻

• I just purchased a plan. What happens now?

  Congratulations. 🥳 Your brand is now copyright protected! ⚡ You can relax now, our system is all automated! ✨ You'll receive daily reports and all detected links will be reported automatically and unlimited. You can expect to see removals on Google within 5 days! 🌅 You can benefit from using our DMCA protection badges that are designed to discourage pirates. Please feel free to browse through our options, and don't hesitate to share it on your social media profiles:Featured

• How can I submit impersonated/catfish account?

  You can submit your government-issued ID from your dashboard's legal-document button. The legal-document button is on the upper left side of Rulta users' dashboard. If you cannot find the button, here is the link to the upload place of their legal documents for the impersonated account removal notices:Some readers

• How can I make a takedown request by myself? I want to submit URLs manually.

  You can use the hammer button on your dashboard to make a takedown request. 🔨 You can check the status of your request on your dashboard "Personal Agent" page. The number of manual takedown requests you can submit changes based on your plan: 💫Pro: 10 URLs a day ⭐Premier: 40 URLs a day 🌟Legend: Limitless Trial: You have 1 URL/day manual takedown request, 20 URLs/day removal from GoogleFew readers

Dashboard 📱

• What is whitelist? How do I make sure my original accounts (profiles) are not reported?

  Once your subscription is activated and verified, we need you to update your Whitelist. This is a list of all your accounts, and whitelisting them prevents us from reporting your original content. Rulta Whitelist (https://storage.crisp.chat/users/helpdesk/website/f77a307fd275b80/unFew readers

• How can I check the takedown status of a copyright infringement? How can I understand this process?

  Go to your dashboard and click on the “Copyright Infringements” tab on the left-side menu. You can check the status of the reported URLs on the two columns labelled Delist and Takedown. The column Delist is for Google result removals whereas the column Takedown is for DMCA-compliant website removals. You can hover over the small icons listed below these columns to get more information on the removal procesFew readers

• How can I verify my subscription? Why do you require a verification process?

  When we receive your subscription details, we need to verify the model’s identity before we can take action against any copyright infringements. 🔹Follow us on social media and send us a DM 💬 Instagram & Twitter 🔹Send us a selfie mentioning Rulta — your face and hands must be visible. 🤳🏻 🔹Upload your government ID direFew readers

• Why do I receive "Duplicate Error" / It won't let me submit URL / Resubmission Alert

  If we detect leaked content with our automation, we report it within 24 hours. In such cases, you will receive a "Duplicate Error" on your Make a Request page. Please don't forget to register your email, our support team will forward the link to our takedown team and they can re-report the links.Few readers

• What is an affiliate website?

  Affiliate websites post content based on their affiliation with legal websites such as Chaturbate, Onlyfans, etc. If you would like a link on an affiliate website removed, we suggest you change your profile settings on these websites. Most performers agree with some conditions when they sign up, which allows these legal websites to share their links on affiliate websites. Additionally, Rulta staff is regularly contacting hosts and website owners regarding automatic DMCA notices. Sending DMCAFew readers

• What is a “personal agent”? How can I be assigned one?

  Personal agents are actual humans doing keyword-based scans. We assign personal agents to our customers who have an excessive amount of content that requires more than automated scans. Our trained agents manually scan for copyright infringements, using your username and keywords of your choice. Every link that your personal agent detected and reported will be listed on your dashboard within 24 hours. |Few readers

• How does Face Recognition work?

  Facial recognition uses computer-generated filters to transform face images into numerical expressions that can be compared to determine their similarity. Rulta implements face recognition for the detection of copyright infringements in all its plans. Stolen images and videos can be easily detected using this artifical intelligence software. (https:/Few readers

• What happens if my original accounts/posts are reported accidentally?

  When we scan social media posts, we always ask for your verification before the takedown process unless there is apparent copyright infringement. If you accidentally submit your profile posts or verify your profile posts to takedown, we send a retraction notice to nullify our takedown request and retrieve the content/profile. Please note that we can't guarantee to retrieve them. Please be careful when you make a takedown request and when you verify URLs to takedown.Few readers

• I submitted this URL, why is the content not removed?

  We send takedown notices to all URLs in your scan results and takedown requests within 24 hours. The removal times depend on the websites. For example, you can expect to see changes in Google search results 48 hours after the URLs have been reported. In some cases, it may take up to 7 days. Some of the websites do not comply with DMCA. Our aim is to remove all pirated URLs, but it is not possible for all the URLs when the website does not want to cooperate. People can host websites offshoreFew readers

• Why do I receive a “no copyright infringement” notification?

  You might have submited a URL that appears in your Google search results but isn’t actually your infringement. The link that you believe is your copyright infringement might be stated as fair use. Fair use permits a party to post copyrighted content without the copyright owner's permission for purposes such as criticism, comment, news reporting, teaching, scholarship, or research. If someone shares your content as a fan, this also counts as "Fair Use” and cannot be taken down. You can get in cFew readers

• I got my initial report. Should I submit the URLs I want to remove?

  No, you don’t have to do anything. All of your scan results are already reported automatically within 24 hours. If you have URLs that are not found in your scans, you can submit them using the hammer button on the left-side menu. The automation of our service has a cycle for submitting URLs. The submitted URLs are typically reported within 24 hours depending on the cycle of our automation.Few readers

• When I submit a link on my dashboard, I receive the “Error code Resubmission”. What does this mean?

  When you submit the same link twice, you receive this error code. Please get in touch with us through our live chat if you need to submit this link anyway.Few readers

• Why are there no results on my dashboard?

  Your username could be a match with another content creator's username. This might have led our automation to detect false URLs. There might be no copyright infringements detected by our tools with your initial scan results. You should then wait for your daily report. It might be because our team hasn’t added your username yet. Your username could also be incompatible with our scanning tools.Few readers

• Which search engines are you able to send takedown notices to?

  Our expertise is with Google but we do send notices to Bing as well.Few readers

• Do I have to give you access to my Onlyfans (or profiles)?

  No, you do not need to give access to them. We'll only require your username and profile URL. Even if your username is not active anymore, it's deleted or attached to an old profile, you can still sign up with that username and our scanner can find old leaks.Few readers

• Do you remove the link again if it is "reposted" after it has been removed?

  Yes, we can remove reposted links. We have an automated system that checks pirated websites over and over again, reporting whenever new content is detected. However, you are always welcome to notify us of these reposted links through our live chat to speed up the process.Few readers

• Is it guaranteed that the leaks will disappear?

  It is not guaranteed that all of your pirated links will be removed because some websites do not comply with DMCA. We guarantee to report all of your pirated links and follow up on them to make sure we remove the maximum amount of links possible.Few readers