> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.rulta.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My subscription has expired even though I paid. What should I do?

New subscriptions are activated and verified by the team within 12 hours.

If your subscription seems to be expired, this could be due to a manual error. It could also be that the username you added isn’t unique, in which case we issue a refund immediately.