> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.rulta.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do Templates work?

1. Head over to Templates and click "+New Template"

![](https://storage.crisp.chat/users/helpdesk/website/-/f/7/7/a/f77a307fd275b80/35_mb9yj8.png)


2. Choose a Category to filter Templates. 

|| You'll be able to Add new Categories by clicking "+", and if you'd like to Edit them plesae click ✏ icon. 
![](https://storage.crisp.chat/users/helpdesk/website/-/f/7/7/a/f77a307fd275b80/36_udgu27.png)

###### Add New Category: 

![](https://storage.crisp.chat/users/helpdesk/website/-/f/7/7/a/f77a307fd275b80/33_1xb7q3p.png)
||| You can also add Images from your Vault, and Set a Price. 

3. Click 'Preview Template', and if everything looks good, go ahead and click 'Save Template'. 
4. Final Step, click the '!' icon to choose your template, then click "Send Template".

![](https://storage.crisp.chat/users/helpdesk/website/-/f/7/7/a/f77a307fd275b80/34_1kqwtpe.png)